Return Policy
We want you to love what you purchase from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it, wish to exchange an item, or received a damaged foldie, please always reach out to us by email: services@luckcus.com. We are here to make things right!
1.Returns
We offer easy returns (within 30-days after receving your the order), so that you can shop with confidence. Returns will be refunded in the store credit after we find that tracking number you provide is in transit.
Please send an email to services@luckcus.com with the subject line “RETURN ORDER”. We will arrange a customer services agent to follow up your case in the next 2 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
VERY IMPORTANT:
Merchandise eligible for return must be:
- New, unused, and in original condition;
- Inclusive of all original hangtags, packaging, and components at the time of return or exchange. The tags can not be cut or removed from the bag
- Accompanied by a proof of purchase (order confirmation email or number)
- All loose components like the crossbody strap MUST be included in the packaging.
- The dust cover is NOT a shipping bag.
- The order must be shipped in a box.
- All barcodes need to be intact if possible.
Used items are not eligible for return and will be returned.
2.Damaged items
Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:
- A picture of the damage(s).
- An order number/address/full name.
By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment.
3.Refunds
Please provide us your return tracking number and we can know the return status. Usually, we would make a full refund as store credit for you immidiately while the return status are in transit.
Note：All returns and refunds must be initiated by contacting our customer service team. Returning items directly to this address may result in a failed refund.
4.Exchanges
Each item can be exchanged once, except for final sale products. Luckcus covers shipping costs for exchanges.
If exchanging for a higher-priced item, customers will need to pay the difference. If the new item is less expensive (in cases of product quality issues), the price difference will be refunded.
5.Order Cancellation
Orders may generally be canceled within 1–3 days of placement. If the order has already shipped, cancellation will not be possible. In such cases, we recommend contacting our customer service team to arrange a return once your package is delivered.